Returns and Exchanges:
We gladly accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
How to Initiate a Return:
To initiate a return or exchange, please contact our customer service team at [insert your contact email] with your order number and details. We will provide you with instructions on the next steps.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is received.
Refunds:
Refunds will be processed once we receive and inspect the returned item. If the return is approved, the refund will be issued to the original payment method within [insert number] business days.
Exchanges:
If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any shipping costs.
Contact Us:
If you have any questions or concerns about our return policy, please reach out to us at support@itsafimaroc.com