Shipping Policy
At Safimaroc, we strive to offer a smooth and efficient shipping experience for our customers across Morocco.
- Shipping Time: All orders are processed and shipped within 48 hours of placing the order.
- Shipping Method: We offer cash on delivery (COD) as a payment option for all orders across Morocco.
- Delivery Time: You can expect delivery within 48 hours anywhere in Morocco, depending on your location.
Order Processing
Once your order is confirmed, we will prepare and ship it within 48 hours. You will receive a confirmation email with tracking details as soon as your order is dispatched.
Returns and Exchanges Policy
We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward returns process.
- Returns Window: You may return any unopened and unused items within 7 days of receiving your order.
- Condition for Returns: The items must be in their original, unopened, and unused condition to be eligible for a return.
- Return Process: To initiate a return, please contact us at info@itsafimaroc.com with your order number and reason for return. We will guide you through the return process.
- Refunds: Refunds will be issued once the returned items are inspected and approved. The refund will be processed to the original payment method or as store credit.
Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the replacement product.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at info@itsafimaroc.com. We will arrange for a replacement or a full refund at no additional cost to you.
Contact Us
If you have any questions about our shipping or returns policy, please reach out to us at:
Email: info@itsafimaroc.com