Welcome to Safimaroc! By using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
Safimaroc is an online store offering premium natural products, including skincare, hair care, Hammam essentials, and Moroccan food products. These Terms & Conditions govern your use of our website and the services we provide.
2. Eligibility
By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You also agree to provide accurate information when making a purchase or interacting with our website.
3. Account Registration
To place an order, you may be required to register an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials.
4. Orders and Payment
- Order Confirmation: All orders are subject to confirmation and acceptance by Safimaroc. Once your order is placed, you will receive an order confirmation email.
- Payment Methods: We accept cash on delivery (COD) for orders within Morocco. Orders will be processed upon confirmation, and the payment will be collected upon delivery.
- Pricing: All prices listed on the website are in Moroccan Dirhams (MAD) and are subject to change without notice. Shipping fees may apply depending on the order.
5. Shipping & Delivery
- Shipping Policy: We offer delivery within 48 hours across Morocco. Delivery charges may vary based on location, but we offer free shipping on orders exceeding 400 dirhams within Morocco.
- Delivery Time: While we aim to deliver within 48 hours, delays may occur due to unforeseen circumstances, and we will notify you if such delays happen.
- Order Tracking: Once your order is shipped, you will receive tracking details to monitor the delivery status.
6. Returns and Exchanges
- Returns: You may return unopened and unused items within 7 days of receiving your order. Please contact us at info@itsafimaroc.com to initiate a return.
- Exchanges: If you’d like to exchange an item, please follow the return procedure and place a new order.
- Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately. We will arrange a replacement or a full refund.
7. Coupons & Offers
- Coupons: Coupons and promotional offers are subject to availability and may have specific terms and conditions. Coupons cannot be combined with other offers unless specified.
- Validity: Offers and coupons are valid for a limited time and may expire. Please check the validity period before use.
8. Privacy & Data Protection
We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your information.
9. Intellectual Property
All content on the Safimaroc website, including text, images, logos, and graphics, is the intellectual property of Safimaroc and is protected by copyright laws. You may not copy, reproduce, or use any of the content without prior written consent from Safimaroc.
10. Limitation of Liability
Safimaroc is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Our total liability is limited to the amount paid for the product(s) in question.
11. Changes to Terms
We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page, and the revised Terms & Conditions will become effective immediately upon posting.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Morocco. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Morocco.
13. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Email: info@itsafimaroc.com